Shipping Policy for Y2K Zone®

Effective Date: November 11, 2024

Thank you for choosing Y2K Zone®. We are dedicated to providing you with a seamless and transparent shipping experience.

Shipping Coverage

We currently ship to the United States, Australia, and the United Kingdom.

Shipping Costs

Free Shipping: All orders to the USA, Australia, and the UK come with free shipping.
No Hidden Fees: There are no additional charges associated with shipping.

Order Processing Time

Processing Window: Orders are processed within 1-3 business days, Monday through Friday.
Late Orders: Orders placed after 4:00 PM EST will be processed on the next business day.
Weekend Orders: Orders placed over the weekend will be processed on the following business day.

Transit Time

Delivery Estimates: Expected delivery time is 5-10 business days. Shipments are made Monday through Friday.
Variations: Delivery times are estimates and may vary due to factors such as holidays or customs clearance.
Tracking Updates: It may take 5 to 7 working days before the carrier updates the tracking information.

Multiple Shipments

If you order multiple items, you may receive multiple packages. This can occur due to items being shipped from different warehouses or availability at the time of shipping.

Payment Verification

Shipping timelines begin once your payment has been successfully verified and processed. If additional payment verification is required, we will promptly communicate any resulting delays to you.

Customer Responsibility

Please ensure that your shipping information is accurate at the time of purchase. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

Handling Delays

While we strive to meet our stated processing and shipping timeframes, delays may occasionally occur due to high order volume during peak seasons (e.g., holidays) or external factors like weather conditions and natural disasters. We will notify you promptly of any significant delays. For updates or assistance, please contact our support team through our Contact Us page.

Undeliverable Packages

If a shipment is returned to us due to an incorrect address or failure to claim the package, we will contact you to arrange redelivery. Please be aware that additional shipping fees may apply for re-shipping.

Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact our customer support team within 7 days of the delivery date. We will investigate the issue and, if necessary, issue a replacement or refund at no additional cost to you.

Tracking Your Order

Tracking Number: A tracking number will be sent to you via email once your order has been dispatched.
Track Online: You can track your shipment using the Track Order page on our website.
Tracking Updates: It may take 5 to 7 working days before the carrier updates the tracking information.
Assistance: If you encounter any issues with tracking, please contact our customer support team for assistance.

Order Modifications and Cancellations

How to Modify or Cancel: To request changes or cancellations, please contact our customer support team as soon as possible.
Processing Time: We will do our best to accommodate your request if the order has not yet been processed or shipped.

Policy Updates

We review and update our Shipping Policy periodically to ensure accuracy and compliance. Please visit our website regularly for the most current information.

Contact Us

Business Name: Y2K Zone®
Address: 33 N Gould St, Sheridan, WY 82801, USA
E-mail: info@y2kzone.com
Contact Form: https://y2kzone.com/pages/contact
Phone Number: +1 210-762-4972
Registered Under: Vanguard Edge LLC
Company Number: 001546690
Customer Service Hours: Monday to Friday, 9 AM - 6 PM EST

We are committed to providing flexible, customer-friendly service and value your satisfaction with our products. Thank you for choosing Y2K Zone®, and happy shopping!